Katrina Greeves

Katrina Greeves

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    I do not have recepits for items that were damaged while traveliing in botswana when my canoe sank, is it possible to send the damaged items

    Hi Steven, it's Katrina from WorldNomads.com here. So sorry to hear your canoe sank with your gear in it. I hope there wasn't anything else with big teeth lurking in the river with you at the time. We can see you've already submitted your claim. Before you do anything, the claims team will do an assessment on your claim first to see if it's valid. If it is, they will let you know exactly what you do next, including what they'll need from you to prove ownership of these items. This may take a few days, so please be patient while they review your claim and description of what happened. In the meantime, I suggest you read the full description of coverage carefully for the plan you bought (the policy wording) to see what you're covered for (and not), particularly the section on Baggage & General Exclusions. Please be aware, under the terms and conditions of the plan you purchased, there are specific situations listed where cover is provided for personal items/baggage. If you have specific questions about your claim, you should contact the insurer's claims team directly - you can do this through your WorldNomads.com membership, by phone or email direct (the number is in the email sent to you after you submitted your claim). Safe travels! over 7 years ago

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    Car Rental below 26 yrs Old

    Hi Alex, Katrina from WorldNomads.com here. The rental vehicle coverage you may have seen in some of our plans available via WorldNomads.com only covers the amount you would have to pay if your rental vehicle was damaged or stolen (this is called an excess). You wont get a travel insurance benefit to cover you for the rental vehicle itself or help to reduce the cost of the overall rental of the car - you will still have to take out the insurance coverage for the rental vehicle offered by the insurance company. The insurance cover offered by the rental agency is generally there to insure the vehicle from damage or loss. This rental vehicle insurance, particularly in the USA is a mandatory addition to the cost you pay for the actual rental of the vehicle. Hire costs are generally higher for people under 26 as the rental company sees younger travellers as having a greater risk of having a road traffic accident. (Road traffic accidents are one of the main causes of injuries (and high medical expenses, particularly in the USA), which is where travel insurance can help). With some of the travel insurance plans we offer through WorldNomads.com, we offer to cover the rental vehicle insurance excess, up to the limit described in the full description of coverage when you get a quote. Again, this is only available when you take out the insurance cover offered by the car rental company - just be aware of the excess they have and the limit of cover in your travel insurance plan. (Not all of WorldNomads.com plans cover this rental vehicle excess, so please read the details fully to choose a plan to suite your trip) If you have more specific questions about the travel insurance coverage available via WorldNomads.com, please contact our team directly - they're always happy to help- http://worldnomads.com/contactus.aspx over 7 years ago

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    dependent partners ?Whats the go with them

    Hi Jesse, Katrina from WorldNomads.com here. It really is up to you - you can buy 2 single plans or, if you are both from the same country of residence, you can buy a family or couple plan as this covers 2 people under the maximum age limit shown (The type of plan you can choose will depend on your country of residence) Either way, you must list your name and your partner's name to be covered on the policy when you buy it. For your reference, with plans from WorldNomads, there is no price difference if you are buying 2 singles or one family or couple plan if there are only 2 people travelling. Our definition of a dependent is usually determined by your country of residence. Generally it is restricted to dependent children under 18 who are travelling with accompanying adults from the same country of residence and on the same itinerary. You'll see our exact definitions in our FAQs - https://www.worldnomads.com/travel-insurance/travel-insurance-questions.aspx (apologies for the delayed response - your question disappeared into our Ask A Nomad service, which is usually used for general travel questions only. Our customer services team area always available for faster answers - http://www.worldnomads.com/contactus.aspx ) over 7 years ago

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    Health insurance following an accident

    Hi Cari - really sorry to hear about your uncle's accident. Unfortunately, travel insurance wont be able to cover him if he's already injured and he didn't already have travel insurance cover before the accident. You may be able to get advice from your embassy or consulate in Thailand about reciprocal health cover, depending on his citizenship. over 7 years ago

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    Will extreme cold weather be a safety factor for travel in Europe?

    @Shannon M - Katrina from WorldNomads.com here. There is cover within your Explorer Plan for Travel Delay, but it really depends on the reasons why you've been delayed as to whether the cover kicks in or not. "Inclement Weather causing delay or cancellation of travel”, is one of these reasons listed in the full description of cover you bought (there are too many variations to go into detail here, and other terms and conditions of cover, so you should read the full description of cover carefully ASAP and definitely before you leave home). You should also contact Travel Guard (1.888.381.2449) as soon as you know you’ll be delayed and before you make changes to your tickets, and they can advise on what you’re covered for (and not). You can review the details of your cover by signing into your membership. Please do contact Travel Guard direct, so they can advise on the cover you’ve purchased. (Ask a Nomad is good for general travel questions, but not so easy to answer complex questions about your coverage). In general, for USA residents, the Trip delay benefit in our current Travel Guard plan, covers reasonable additional expenses until travel becomes possible if the your trip is delayed 6 or more consecutive hours from reaching your intended destination as a result of a cancellation or delay of a regularly scheduled airline flight for one of the unforeseen events listed. There's a $100 limit per day. For residents of other countries, our plans differ on coverage, depending on your country of residence. Not all plans include cover for extra expenses, delays or cancellations due to inclement weather, so please do review the full description of cover for details or ask us if you’re not sure. http://www.worldnomads.com/contactus.aspx almost 8 years ago

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    can my mum, fiance and myself be considered a family?

    Hi Joshua, Katrina from WorldNomads.com here. Generally it is 2 adults under 66 years, with dependent children. Please note our age limit on cover varies eg. under 67 if you're a USA resident or under 60 if you're a Canadian or from the UK/Ireland. I assume you're not a dependent child any more, so you're likely going to have to buy a single (1 adult) policy plus a family or duo/couple policy (2 adults covered). All of our plans differ on who can be included in a family policy, depending on your country of residence. We go into detail about the definition in the Policy Wording / Full Description of Coverage (you'll see that when you get a quote) and also list this in our FAQs http://www.worldnomads.com/travel-insurance/travel-insurance-questions.aspx. Please do take the time to read the policy wording (also called a PDS in some countries as Lisa mentions) carefully, as this is the detailed description of what's covered (and not). Safe travels! almost 8 years ago

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    Can anyone recommend a good, but not too expensive doctor (general) in Medellin, Colombia?

    Hi, Katrina from WorldNomads.com here. I hope you found a local doctor to help you out. Just wondering if you're travelling with travel insurance? If you are, then the emergency medical assistance service (the main reason to buy travel insurance), should be able to help you out. If you're not - just wondering why you decided to travel without it? Is is because you're travelling on a tight budget and wanted to spend your $s on your trip and not travel insurance? almost 8 years ago

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    anyone know a cheap travel insurance company who can insure me whilst already abroad- sorry worldnomads too expensive

    Hi - Katrina from WorldNomads.com here. Sorry to hear that you think our policies are too expensive for you. There are not many insurers in the world who provide travel insurance while you're already abroad / already travelling, like we do. Be interested to hear why you think we're not good value for money and how much you'd be willing to pay - please feel free to contact me direct: Katrina{@}WorldNomads.com almost 8 years ago